Support

The fastest way to reach us is email: support@getpoby.com. Include your store URL and a short description, and we’ll get back to you within 1 business day.

Install Poby from the Shopify App Store, then add the Poby block to your Thank-you page in the checkout editor (Settings → Checkout → Customize), choose your questions, and save. The order-status page widget is on by default. Most merchants are live in about five minutes — no developer required. Full steps in the docs.

Where does it appear? On the thank-you page after checkout and the order-status page. Does it slow checkout? No — it adds zero blocking calls and loads asynchronously. Can I export data? Yes, CSV export of every response is included. For more, see the FAQ on our home page.

The documentation covers everything: installation, every widget setting, what customers see, plans, and reading your analytics. The FAQ answers the most common questions. Can’t find what you need? Email us and we’ll walk you through it.

Found a bug or something not rendering right on your theme? Email us with your theme name and a screenshot and we’ll investigate quickly.