Contact

support@getpoby.com reaches AwesomeSoft directly — there is no ticketing system or contact form in between. We reply within 1 business day. This is the single address for support questions, privacy or data requests, security reports, and everything else below; say what it's about in the subject line and it'll get to the right place.

Product support — installation, widget settings, something not rendering right on your theme. Include your store URL and, for a rendering issue, your theme name and a screenshot. Data and privacy — a data access or deletion request, or a question about the Privacy Policy or DPA. Security — report a vulnerability responsibly and we will acknowledge it and follow up as we investigate. Billing — plan or charge questions; see Terms for how billing works. Everything else — partnerships, press, or a question this site doesn't answer.

Poby is built and operated by AwesomeSoft (awesomesoft.io). AwesomeSoft has not published a registered postal address for the business; if you need one for a formal filing, ask by email and we'll tell you what we can provide. There is no phone line — email is the fastest and only way to reach us.

Setup questions are usually answered faster by the documentation or the FAQ than by waiting on a reply. The Support page covers the most common issues end to end. If none of that covers it, email — that's what it's there for.