# Poby — Post-purchase experience feedback for Shopify

> That 2-star checkout just told you exactly what to fix.

Poby drops a gentle feedback widget on your Shopify thank-you page and asks how the **shopping experience** felt — not product reviews. Every rating flows straight into a clean analytics dashboard. Free plan free forever, zero blocking calls on the page.

Poby is a product of [AwesomeSoft](https://awesomesoft.io).

## The problem

You can measure the visit. You can't tell how it felt. Your analytics report the numbers; they can't tell you about the friction, the confusion, or the part that quietly needs fixing.

- **Analytics count, they don't feel** — sessions and bounce rates show what happened, never the friction behind it.
- **Surveys feel like homework** — long forms emailed days later get ignored. The honest moment is right after checkout.
- **Reviews rate the product** — star reviews judge the item; nobody asks whether the shopping experience itself was any good.

## Features

**Collect the signal.**
- Ratings by journey stage (browsing, finding products, checkout) on 1–5 stars
- An optional "How did you hear about us?" attribution question your analytics miss
- "What went wrong?" tags that turn low scores into a specific, fixable reason

**Understand it.**
- Trends and rating distribution — response volume over time and your full rating mix
- Top issues and traffic sources — what to fix first and where buyers come from

**Act on it.**
- An optional thank-you discount code to reward feedback
- Runs on both post-purchase touchpoints: the thank-you page and the order-status page

## How it works

1. **Install & place the block** (no code) — add Poby from the App Store, then drop its block onto your thank-you and order-status pages in the theme editor.
2. **Choose your questions** — pick which journey stages to rate, toggle the attribution question, and set your low-rating reasons and thank-you discount.
3. **Watch the dashboard fill in** — responses flow in real time; trends, distributions, and top issues build automatically.

Most merchants are live in about five minutes, no developer required.

## Pricing

| Plan | Price | Includes |
| --- | --- | --- |
| **Free** | $0 / forever | Feedback widget on the thank-you and order-status pages, Overall / Search / Checkout star ratings, "What went wrong?" low-rating tags, the "How did you hear about us?" question, thank-you discount rewards, and the analytics dashboard. |
| **Premium** | $5.49 / month | Everything in Free, plus six more rating dimensions (browsing, navigation, filtering, add-to-cart, login, account creation), return-experience feedback, and per-dimension analytics. 14-day free trial, cancel anytime. |

## Trust

Poby is newly launched, so instead of borrowed testimonials, here's what's verifiable today:

- **Session-token auth** — authenticated the way Shopify recommends.
- **Minimal data, logged access** — Poby reads only the customer's name and email, solely so you can follow up on a response; every access to them is recorded in an audit log.
- **Zero blocking calls** — loads asynchronously; your storefront and checkout speed are untouched.
- **GDPR webhooks built in** — data-request and erasure events are handled automatically.

## FAQ

**Where does the feedback widget appear?** On your Shopify thank-you page right after checkout, and on the order-status page customers return to. Both are added as native theme blocks — no code, no layout hacks.

**Will it slow down my checkout?** No. Poby adds zero blocking calls to the page and loads asynchronously, so it never delays rendering or the checkout flow.

**What about data and privacy?** Poby uses Shopify session-token authentication. It reads the customer's name and email from the order so you can see who left a response and follow up — nothing else, and never for marketing. It's built with Shopify's GDPR compliance webhooks, so data-request and data-erasure events are handled automatically.

**Can I set it up without a developer?** Yes. Install the app, add the Poby block to your thank-you and order-status pages in the theme editor, pick your questions, and publish. Most merchants are live in about five minutes.

**How does the thank-you discount work?** Optionally, after a shopper submits their feedback you can show a discount code as a thank-you. You control the code and whether it appears at all.

**Can I export my responses?** Yes — CSV export of all responses and ratings is included on every plan, Free included.

## Links

- Home: https://getpoby.com/
- Support: https://getpoby.com/support.html
- Privacy Policy: https://getpoby.com/privacy.html
- Terms of Service: https://getpoby.com/terms.html
- Structured summary for LLMs: https://getpoby.com/llms.txt

## Contact

- Email: support@getpoby.com
- Maker: AwesomeSoft — https://awesomesoft.io