# Contact

One email address, one business day.

## Email

[support@getpoby.com](mailto:support@getpoby.com) reaches AwesomeSoft directly — there is no ticketing system or contact form in between. We reply within 1 business day. This is the single address for support questions, privacy or data requests, security reports, and everything else below; say what it's about in the subject line and it'll get to the right place.

## What to email us about

- **Product support** — installation, widget settings, something not rendering right on your theme. Include your store URL and, for a rendering issue, your theme name and a screenshot.
- **Data and privacy** — a data access or deletion request, or a question about the [Privacy Policy](https://getpoby.com/privacy.html) or [DPA](https://getpoby.com/dpa.html).
- **Security** — report a vulnerability responsibly and we will acknowledge it and follow up as we investigate.
- **Billing** — plan or charge questions; see [Terms](https://getpoby.com/terms.html) for how billing works.
- **Everything else** — partnerships, press, or a question this site doesn't answer.

## Who you are contacting

Poby is built and operated by [AwesomeSoft](https://awesomesoft.io) (awesomesoft.io). AwesomeSoft has not published a registered postal address for the business; if you need one for a formal filing, ask by email and we'll tell you what we can provide. There is no phone line — email is the fastest and only way to reach us.

## Before you write

Setup questions are usually answered faster by the [documentation](https://getpoby.com/docs.html) or the [FAQ](https://getpoby.com/#faq) than by waiting on a reply. The [Support page](https://getpoby.com/support.html) covers the most common issues end to end. If none of that covers it, email — that's what it's there for.

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Poby is built and operated by AwesomeSoft — awesomesoft.io. Email support@getpoby.com for anything not covered on this site.